INSTRUCTIONS AND POLICIES OF GUARANTEED RETURNS®
The Guaranteed Returns® Return Goods Policy For ReverseLinkOneTM Program
Guaranteed Returns®, (herein “GRx®”) at its sole discretion, may accept returns of any opened and unopened packages of Rx, Schedule CII to CV, OTC and HBC products from over 1000 manufacturers. Commonly manufacturers allow credit for return goods 12 months after the expiration date, damaged, recalled and short-dated products. Please contact Guaranteed Returns® for return information for the drug product in question.
To Return Merchandise to Guaranteed Returns®, complete a Return Authorization Form and ship goods to:
Guaranteed Returns®, 100 Colin Drive, Holbrook, NY 11741-4306.
ATTENTION!! If wholesaler listed on the form is incorrect, do NOT use the form or labels!
- See mailing labels provided.
- Please number all cartons shipped. (i.e. box 2 of 3)
- Please fill out all necessary information.
- Please list or provide listing of all CIII to CV drug products.
Each pharmacy receives a list of all returnable and non-returnable merchandise and a non-binding credit estimate. For changes/adjustments, you must report any possible discrepancies to GRx® within 90 days from the printed service/cycle date. All credit estimates and service procedures are determined by strict manufacturer's specifications. Your pharmacy will receive credit directly from your participating wholesaler or GRx® for approximately the estimated credit value, less service fees payable to GRx®. Some manufacturers may credit your pharmacy directly. GRx® service fee will be deducted from your actual credits.
The services relate only to your products that are immediately creditable in your approved program upon receipt by GRx®. GRx® reserves the right, in its sole discretion, to salvage, dispose, remit, donate and/or otherwise receive product that GRx® believes not to be in an immediately creditable state without claim for remuneration, excluding potentially creditable CII - CV schedule drugs. GRx® reserves the right to immediately remunerate potentially creditable product in lieu of managing such product, remuneration discount rates may vary.
Return services including free disposal of pharmaceuticals remains free of charge; unless the cost to do so is greater than 6.5% of the GRx® service fee. If the cost of prepaid UPS/ARS/FedEx shipping labels or LTL are in excess of 10% of the service fee, GRx® reserves the right to recover these shipping costs. At the sole discretion of GRx®, any amounts due to GRx® may be offset against the balance of the value of any present or future credits. If any merchandise is received by GRx® in good condition and damaged or lost while in the possession of GRx®, we will reimburse your pharmacy full acquisition cost.
GRx® shall not be liable for the value of, and cannot guarantee credit for, products that were purchased outside of normal distribution channels. This includes products that were not purchased directly by our customer from a particular manufacturer or directly by our customer from an approved distributor of said manufacturer. This also includes products that were purchased outside of the United States, as well as counterfeit items. Also, manufacturers may require proof of purchase, and reserve the right to destroy such product without issuing any credit. If such product has been shipped by GRx® or its customer to a manufacturer or their agent, GRx® cannot guarantee the return of product to the customer. If the product is available for return to the customer, it shall be at the customer's sole expense. GRx® shall not be liable to reimburse the customer or provide payment in any form in the event a manufacturer rejects the return of a product for any reason.
GRx® shall not be held liable for product value and or fees in the event that manufacturers do not respond in a timely fashion, or do not comply with GRx® best business practices when submitting requests for return authorization, crediting or form requests for scheduled drugs, and or other requests that help facilitate the processing and crediting of your returns. GRx® shall not be held liable for product value and or service fees when manufacturers or wholesalers become insolvent or file for bankruptcy protection.
In any dispute, GRx® has the right to require the customer to produce proof of purchase of disputed products. Failure by the customer to provide such proof of purchase shall release GRx® from any and all liability of products involved in the dispute. In no instance shall GRx® liability for any product exceed the actual cost paid for product by the customer.
GRx® cannot be held liable for the product value, nor service fee when manufacturers or wholesalers do not follow the remittance instructions provided to them by GRx®. If the customer receives credits or payment of any kind for products returned on the customer's behalf by GRx®, GRx® may deduct its fee for processing such manufacturer returns from checks issued to customer by GRx®.
*If your crediting wholesaler fails to make payment for services rendered by GRx®, you are ultimately responsible for service fee(s) to GRx®. GRx® reserves the right to accommodate your wholesaler's billing practices to include the wholesaler handling/processing/drop ship credit fees as an item separate from the fee of GRx®.
*Only send liquid infant formula labels to Guaranteed Returns®. Excluding Abbott Ross Labs, must send actual cans.
Request a DEA Form 222 on line at www.guaranteedreturns.com or call 1-800-473-2138. A DEA Form 222 must be issued before we receive your CII product(s).
***340b Product*** For 340b Medicare/Medicaid Federal Government Program products returns to GRx® for credit determination, prior to returning, you MUST separate those products from your non-340b purchases. Prior to your return, you MUST call GRx® or inform your local sales representative that you are returning 340b products so GRx® can assign a separate 340b account number. 340b products CANNOT be mixed in with non-340b returns product and MUST be on a separate GRx®Return Authorization Form with the correct 340b GRx® account number. If you are solely a 340b facility you must still inform GRx® prior to returning your product. GRx® will not be held liable for processing product under 340b product values if the above criteria are not followed. GRx® service fees and product pricing value may vary from your non-340b returns product.
If any part of these Instructions and Policies is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. These Instructions and Policies will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of laws contained therein. The parties hereto agree that any disputes arising herefrom shall be resolved in, and subject to the sole and exclusive jurisdiction of, the courts of either Nassau or Suffolk County in the State of New York.
GRx® reserves the right to revise these Instructions and Policies at any time by updating this posting. The customer should visit the “Policies” page of the GRx® website (www.guaranteedreturns.com/Policies.aspx) from time to time to review the then-current Instructions and Policies as they are binding.
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